Complaint Investigation Training

Complaint Investigation Training

Available only to schools who are participants in SRS Plus, this two day course provides participants with the understanding and practical skills required to identify, respond to and manage complaints, including reportable allegations, parental complaints, employee complaints and student complaints. The course will also cover the Child Safe Standards.

Event Information

There is no cost for CSA NSW/ACT SRS Plus participating schools for up to three delegates. You would be responsible for any travel and other costs for staff to attend the face to face investigation training course.  If you send more than three staff to this course there will be a fee of $50.00 plus GST for additional staff member. Successful completion of the course is dependent upon:

  • 100% attendance at the event
  • the assessment being completed within the course

This course is designed for school executives (or equivalent) who would be deemed appropriate by school leadership to undertake investigations into reportable conduct, other school complaints including parental and workplace complaints. The course is delivered in person and there is a maximum of 12 places available.

Program Outline

Participants will be provided with the necessary skills to investigate complaints, including teaching participants to conduct and record investigative interviews with students, employees and complainants, assess the strength of evidence on the balance of probabilities, and to make findings based on the available evidence. 


The course presenter will be either Kate Halloran or Clare Morrissey from Halloran Morrissey. 

Kate Halloran

Kate Halloran is a specialist child protection practitioner with nearly two decades’ experience gained in her roles with the Association of Independent Schools, the NSW Department of Education and Communities, the NSW Ombudsman Office, the NSW Department of Community Services and the NSW Joint Investigation Response Teams. Kate has 10 years’ experience operating at senior levels in both the government and non-government schools sectors which have enabled her to develop a thorough understanding of state and federal government child protection legislation and policy direction. Kate has represented the Independent schools sector on various child protection committees and joint works groups and has developed strong professional relationships with key stakeholders in government and non-government agencies. Kate has provided advice, support and guidance to heads of agencies when managing all aspects of complex child abuse and neglect concerns or investigating serious reportable allegations or historical sexual abuse matters. In addition, Kate develops and provides training and professional development to all levels of staffing in schools and other organisations. Kate’s area of interest and expertise is in supporting smaller organisations to navigate legislative compliance and safeguarding measures. Kate supports organisations to develop systems and structures that are meaningful to the organisation and its employees.

Clare Morrissey

Clare Morrissey has been working in child protection for over ten years. After working in child protection response roles with the NSW Department of Community Services, Clare gained extensive experience working with schools as an employee of the Association of Independent Schools of NSW and the NSW Department of Education and Communities in child protection roles. Clare has provided specialist advice and support to school leaders on managing child abuse and neglect concerns, investigation and management of serious allegations against employees, risk management, duty of care concerns, family law issues, employment relations and work health and safety. Clare also has significant experience in developing and delivering training and professional development courses in the area of child protection and investigations. Clare has a particular interest in assisting organisations to examine its child protection management systems using a holistic framework that extends beyond legislative compliance. Clare assists organisations to enhance safeguarding measures to become a meaningful child safe organisation.

Qualify for CPD Hours

This course can be included in a teachers elective professional development for NESA or TQI.

Cancellation Policy

All cancellations must be made in writing to the Event Organiser.

No refunds will be issued after 3 days out from the event. Any cancellations made after this date will be charged the full registration fee. 'No Shows' to the event will be charged the full registration fee. 

The event program is subject to change without prior notice.

Registration fees do not include insurance to cover loss of any fees/deposit through cancellation of your participation in the event or through cancellation of the event itself.

A full refund will be issued if the event is cancelled by the organiser (CSA) due to COVID-19 restrictions or any other reasons out of the organisers control.


Monday, 25 October 2021 to
Tuesday, 26 October 2021
9:00am - 4:00pm
Up to 3 staff, no cost for SRS Plus
Yet To Be Confirmed
New South Wales NSW
7 CPD hours
Public event